Refund Policy

1. Strict No-Refund Policy

All subscription payments and service transactions made to AURA INFOSOLUTION are final and strictly non-refundable. Once a payment is submitted for verification or processed through online/offline payment methods, no refunds or reversals will be issued under any circumstances.

2. Universal Applicability

This policy applies universally to all digital applications, subscription tiers, and software services operated by AURA INFOSOLUTION, including Aura Financial AI, AuraGram, and ProPass. No refunds, credits, or chargebacks are provided under any condition, including but not limited to:
• Wrong or excess amount transferred by the user
• Duplicate payments initiated for the same or multiple plans
• Payment submitted for an incorrect, undesired, or inactive plan
• Claims of technical issues, accidental purchases, or unauthorized transactions
• Partial use, non-usage, or change of mind after subscription activation
• Failure to cancel prior to renewal cycles where applicable

3. User Responsibility & Pre-Payment Verification

Users are solely responsible for verifying their chosen subscription plan, validity, exact payable amount, and recipient banking credentials before initiating any payment or submitting a UTR reference. AURA INFOSOLUTION does not provide trial refunds, proration, or transfer reversals.

4. Invalid or Rejected Payment Submissions

Submissions containing incorrect, unverifiable, or fraudulent transaction IDs (UTR) will be rejected by our verification system without creating entitlement to subscription activation or compensation.

5. Contact & Support

If you have any questions or require clarification regarding your account or billing, please contact our support team:
Email: info@aurainfosolution.in
Phone: +91 81685 70070, +91 79886 47347
Address: H. No. 26, Sanjay Colony, Rohtak, Haryana 124001.